Return Window & Condition
You may return most items within 30 days from the delivery date if they are in like-new condition and returned in their original packaging. Certain items may be excluded or subject to different terms; check the product listing or contact us if you are unsure.
How To Start a Return
Contact our customer support team with your order details and reason for return. We will provide the steps to complete your return. Return shipping costs are paid by the customer unless otherwise stated. Please retain proof of shipment until the return is completed.
Refunds & Processing Time
Refunds for returned merchandise will be issued to the original payment method after we receive and inspect the items. Please allow up to 7 business days for refund processing once we have approved the return. Original shipping fees are non-refundable.
Important: Restocking fees do not apply — we do not charge a restocking fee for approved returns. Original shipping fees are non-refundable. If an item arrived damaged, notify us as soon as possible so we can advise the next steps to resolve the issue.
Policy last updated: 8-Aug-26.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 3-828 west 16th Street, North Vancouver, BC, V7P 1R3, Canada.